Introduction

This document explains how this website collects, uses, and protects your personal data to achieve the purposes outlined below.

Personal data means information that can identify you directly or indirectly (e.g., name, email, device identifiers, usage data). Details on each type collected appear below or in notices shown before collection.

Contact information

Controller: Trakaria

Address: --- --- ----

Email: contact@trakaria.com

Phone: +33 5 55 24 45 18

Types of data collected

The types of personal data that this website collects, by itself or through third parties, may include:

• Full name
• Email address
• Company (optional)
• Phone number (optional)
• Country (full country name)
• Industry / interest
• Message content
• Marketing preferences (opt-in/opt-out)
• Attribution data (UTM source/medium/campaign/term/content, referrer)
• Locale and time zone
• Usage data and trackers

Vehicle and claims-related data (when relevant)

• Vehicle identifiers: VIN, license plate, make/model/trim/year, color, mileage
• Vehicle status and history: previous damages, inspection results, repair history, service logs
• Ownership and insurance: owner/keeper details, insurer/broker details, policy numbers, claim IDs
• Accident and claim materials: accident reports, statements, estimates/quotes, invoices, repair orders, photos/videos of vehicles and scenes, time and location of incidents
• Damage assessments: annotations, measurements, classifications, recommendations and workflows
• Driver identity (when required): driver’s license details (number, issuing country, expiry), identity documents as required by law
• Registration documents: vehicle registration (carte grise) and related regulatory documents, where legally necessary
• Telematics and sensor data (if enabled): basic signals such as speed, acceleration, braking, heading; device metadata
• Derived or inferred data: model inferences (e.g., damage detection outputs, severity estimates), scores and classifications

We do not intentionally collect special categories of personal data (e.g., health) via this website. Where such information appears incidentally in documents you provide (e.g., in an accident report), we process it only as strictly necessary and subject to applicable law.

Sources of personal data

We collect personal data from the following sources:

• You, when you submit forms, upload files, or communicate with us
• Your organization, fleet operator, rental or leasing company, or authorized representatives
• Insurance ecosystem participants: insurers, brokers, adjusters, repair shops, towing partners
• Public or private registries, where lawful (e.g., vehicle registries, license plate services)
• Law enforcement or administrative authorities where legally permitted (e.g., official accident reports)
• Technical and analytics providers (usage data, device information)
• Telematics devices, OEM data sources, or mobile devices, if you or your organization enable such features

Mode and place of processing personal data

Methods of processing

We take appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction. Processing is carried out using IT tools, following organizational procedures strictly related to the stated purposes.

Personal data may be accessible to our staff (e.g., support, sales, operations, claims handling, legal) and to external providers acting as data processors (e.g., hosting, storage, email delivery, analytics, document capture). You can request an up-to-date list of processors at contact@trakaria.com.

Place

Data is processed at our operating offices and on infrastructure of our providers. Depending on your location, data transfers may involve transferring your data to a country other than your own. See “International data transfers”.

Retention time

Unless specified otherwise, personal data shall be processed and stored for as long as required for the purpose collected and may be retained longer due to legal obligations or based on your consent.

Detailed information on the processing of personal data

Contacting you (Contact / Demo form)

By submitting the contact or demo form, you authorize us to use the provided details to reply to your requests for information, quotes or demo scheduling.

Personal data processed: full name; email; company (optional); phone (optional); country; industry; message; marketing opt-in (optional); attribution (UTM, referrer); locale; time zone; policy version and consent text snapshot.

Legal basis: performance of a contract or pre-contractual measures (to respond to your request) and, where applicable, your consent (for marketing communications).

Retention: inquiries are kept for up to 48 months after last interaction, unless longer is required by law or you ask us to delete earlier.

Vehicle operations: management, damage detection, and claims/accidents handling

We process vehicle and claims-related data to manage fleets, assess and document damages, streamline repair workflows, support insurance claims or accident handling, and comply with regulatory requirements. This includes capturing and processing images/videos, annotations, estimates and invoices, repair orders, and related documents.

Personal data processed: vehicle identifiers (VIN, license plate), owner/keeper details, insurance and claim identifiers, accident and repair documents (including photos/videos), damage annotations and assessments, telematics or sensor data where enabled, driver identification details where legally necessary.

Legal basis: performance of a contract or pre-contractual measures (e.g., managing fleet operations or claims); compliance with legal obligations; and our legitimate interests in ensuring safety, preventing fraud and improving operational efficiency, balanced against your rights.

Retention: claims and accident materials are usually retained for up to 10 years after case closure (or longer if required by law, regulatory requirements, or to establish or defend legal claims).

Model development and service quality

We may use de-identified or aggregated data to improve our services, develop and evaluate algorithms (e.g., damage detection), and ensure accuracy and fairness. Where personal data is involved, we rely on consent or our legitimate interests with appropriate safeguards, and you may object where applicable.

Personal data processed: photos/videos and related annotations, vehicle and claim metadata, and performance metrics. Whenever feasible, we minimize or de-identify data used for these purposes. Outputs are used to improve model accuracy and the overall quality of the service.

Analytics

We may use analytics services to monitor and analyze web traffic and understand how users interact with the website. Where required, we will request your consent before setting analytics cookies.

Personal data processed: trackers; usage data. Place of processing: varies by provider. Please see the provider’s privacy documentation.

Displaying content from external platforms

This type of service allows you to view content hosted on external platforms directly from our pages and interact with it (e.g., fonts, embedded media). Such services might collect web traffic data for the pages where the service is installed, even when you do not use it.

Data recipients and disclosures

We share personal data only as necessary for the purposes above, subject to contracts and safeguards:

• Service providers and processors (hosting, storage, analytics, communications, document processing)
• Insurance ecosystem participants (insurers, brokers, adjusters, repair networks) when involved in a claim or repair
• Fleet operators, rental/leasing companies, and your organization’s authorized contacts
• Public authorities and law enforcement where legally required
• Professional advisers (legal, accounting) as needed

We do not sell personal data. If applicable law treats certain analytics or advertising uses as a “sale” or “sharing,” you will be offered the corresponding opt-out choices.

Automated processing and human review

Our service may use automated tools (e.g., computer vision) to assist with damage detection or triage. Final operational or contractual decisions are supported by human review unless otherwise required by law or by your organization’s instructions.

Further information (legal bases and retention)

Legal bases for processing

• your consent for one or more specific purposes;
• performance of a contract or pre-contractual measures;
• compliance with a legal obligation;
• our legitimate interests, balanced against your interests and fundamental rights;
• protection of rights in legal proceedings.

We will gladly help clarify the specific legal basis that applies to a given processing. Contact us using the details above.

Your rights based on the GDPR

You may exercise certain rights regarding your data processed by us, to the extent permitted by law:

• Withdraw consent at any time.
• Object to processing where legally applicable.
• Access your data and obtain a copy.
• Verify and seek rectification.
• Restrict processing.
• Request erasure.
• Receive your data and have it transferred to another controller (portability).
• Lodge a complaint with a supervisory authority.

How to exercise these rights

You can direct any requests to us at contact@trakaria.com. Such requests are free of charge and will be answered as early as possible, within the deadlines set by law.

International data transfers

Where we transfer personal data outside your country, we rely on appropriate safeguards (e.g., adequacy decisions, Standard Contractual Clauses) as required by applicable law. You can obtain a copy of these safeguards by contacting us.

Security

We implement technical and organizational measures designed to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access.

Changes to this privacy policy

We may modify this privacy policy from time to time. We will post any changes on this page and update the “Last updated” date. If changes materially affect processing based on your consent, we will seek new consent where required.

Definitions and legal references

Personal data: any information relating to an identified or identifiable natural person.

Usage data: information automatically collected through this website or third-party services (e.g., IP address, browser type, operating system, timestamps, pages visited, device identifiers).

Tracker: any technology that enables tracking, such as cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting.

This privacy statement has been prepared considering multiple legislations. It relates solely to this website, unless otherwise stated.