Clear rules for cancellations and refunds.

This Policy applies to paid TrakarIA subscriptions, recurring add-ons and T-credit purchases processed by Paddle. TRAKARIA LLC supplies the TrakarIA product. Paddle is the authorised reseller and merchant of record, is the seller in the payment transaction and is responsible for collecting and returning money through its systems.

Paddle's buyer terms and refund policy also apply to the transaction. If mandatory law or Paddle's applicable buyer protection gives you a stronger right than this Policy, that stronger right prevails. This Policy does not cover a separate written enterprise order to the extent that order states a different lawful refund arrangement.

A new organisation may use released Pro capabilities for ten days without entering a payment card. The trial does not automatically charge you. If you do not deliberately purchase a paid plan, the workspace moves to the available Free plan when the trial ends.

Because no trial payment is taken, there is nothing to refund for the trial itself. Trial access may be refused, shortened or withdrawn where it is duplicated, automated, fraudulent, abusive or used to evade an account restriction. Trial availability and included capabilities may change for future sign-ups.

You may cancel a paid subscription through the management link in your Paddle confirmation email, the Paddle customer portal or Paddle buyer support. Cancellation normally takes effect at the end of the current billing period. You retain paid access until then unless the account is suspended, refunded or otherwise terminated under the Terms of Service.

Cancellation prevents the next recurring charge; it does not normally refund the current period, previous renewals, unused time, add-ons or consumed credits. You are responsible for cancelling before renewal. A forgotten cancellation or lack of use is not, by itself, a product defect or guaranteed refund reason.

Except where applicable law, Paddle's buyer terms or this Policy requires otherwise, paid digital-service transactions are final, non-exchangeable and non-refundable once processed. Refund requests may be considered individually, but submission within any period does not guarantee approval.

We and Paddle may consider the reason, timing, account history, service availability, product use, credits consumed, benefits received, attempts to resolve a technical issue, fraud signals and mandatory legal rights. We may support a full refund, partial refund, service credit or no refund as the circumstances and Paddle's rules permit.

Nothing in this Policy limits a consumer right that cannot lawfully be waived. Depending on buyer location and transaction type, a statutory withdrawal period or a remedy for a digital service that is faulty, materially not as described or not supplied may apply.

Eligibility, waiver rules and time periods vary by country and can depend on whether performance or digital access began with consent. Paddle determines and processes transaction rights under its buyer terms and refund policy. Business buyers do not receive consumer withdrawal rights unless local law expressly provides them.

Use the support or transaction-management link in your Paddle receipt, the Paddle customer portal or Paddle.net. Provide the transaction email, order or transaction identifier, product, charge date, amount, reason and relevant evidence. Do not send full card details to TrakarIA.

For a technical problem, contact TrakarIA promptly and provide enough information to reproduce it. You must take reasonable troubleshooting steps and allow a reasonable opportunity to restore materially unavailable paid functionality, unless law entitles you to an immediate remedy.

A refund may be appropriate where mandatory law requires it, a duplicate or incorrect charge is verified, paid access was not supplied, or a material product defect prevented the purchased service from being used and was not resolved within a reasonable opportunity. Evidence and the part of the service affected will be considered.

A refund may be refused where the service worked substantially as described; the request concerns a missing feature that was not promised; the buyer changed systems or priorities; the environment or third-party integration caused the issue; usage or credits were materially consumed; the account breached the Terms; or evidence indicates fraud, refund abuse, chargeback manipulation or repeated trial abuse.

Monthly credits are part of the subscription, refresh each cycle and have no separate cash value. Purchased T credits are digital usage units, not currency, and cannot be redeemed or transferred for cash. Consumed credits are not refundable except where mandatory law requires otherwise or the consumption resulted from a verified TrakarIA billing or metering error.

Unused purchased credits and recurring capacity add-ons follow the transaction's legal rights and Paddle's approved refund decision. Cancelling an add-on normally stops a future renewal or removes it at the applicable plan change; it does not automatically refund prior availability or use.

Paddle returns an approved refund to the original payment method where possible and controls processing timelines, currency conversion and banking presentation. Financial institutions may take additional time to display the credit. Transaction fees, exchange differences or taxes are handled according to Paddle's rules and applicable law.

When a transaction is refunded, the corresponding paid entitlement, add-on, credits and benefits may be removed immediately or from the refunded period. A full refund can end access to the paid plan. You remain responsible for exporting information available to you before access ends, subject to the Terms of Service and any immediate suspension needed for safety or abuse.

Contact Paddle or TrakarIA before starting a chargeback so that the transaction and any product issue can be investigated. This does not remove a lawful chargeback right, but an unsupported chargeback can delay resolution and require evidence to be provided to the payment provider.

We may suspend access while a payment dispute, fraud signal or refund-abuse pattern is investigated. We may contest an invalid chargeback, preserve relevant account and usage evidence, block repeated abuse and recover amounts or costs where the law and applicable payment rules allow.

We may update this Policy for changes in law, Paddle's transaction framework or the TrakarIA product. The version in effect for a transaction normally governs that transaction unless a mandatory rule or a more protective later policy applies. Material changes apply prospectively with notice where required.

For product support, contact TRAKARIA LLC at contact@trakaria.com. For transaction, cancellation, withdrawal and monetary refund handling, use Paddle's buyer-support route. Keep your receipt and transaction identifier so the request can be located.